Tenant Portal
Pay your rent, make a repair request, & more.
Log In Now
Forget a trip to the post office. Simply log in to our tenant portal and pay your rent in a few simple clicks.
New Tentant?
If you’re a new tenant & need help accessing your account, please give us a call: (843) 388-4674
Can’t find what you are looking for?
If none of the above items resolve your issue, follow the steps below.
Log In Now
Make a repair request by logging in to the portal now. We’ll respond to your submission as quickly as possible.
New Client?
If you’re a new customer and need help accessing your account, please give us a call: (843) 388-4674
Submit a Repair Request
IMPORTANT:
CHECK THE LIST OF COMMON ISSUES AND SOLUTIONS
BELOW BEFORE SUBMITTING YOUR REQUEST
The toilet will not flush
If your toilet is blocked:
Blocked toilets are usually caused by something blocking the system, and will need to be unclogged. Flush the system once, and use a plunger to gradually pump the blockage through the system. Avoid flushing the toilet too much while it is blocked, as this will cause an overflow.
There is no blockage, but the flush mechanism will not work:
To diagnose the issue of a non-flushing toilet, remove the cover on the back of the toilet to view the flushing system and make sure the flapper element is attached and working.
There is no power
Outlets are not working:
Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI.
The whole property is without power:
If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. Call your electric company if you continue to experience issues, to see if there is an outage in your area.
There is no hot water
The likely cause of a lack of hot water is a fault in the settings of the tank thermostat. Check to make sure the settings are correct, and are not set to a vacation mode, or other “off” setting. Reset the thermostat and allow the system to heat up for 15 minutes before testing.
There is no heat/cool air in the property
Make sure your thermostat is set correctly, and has not tripped or encountered a fault that has shut off the system. Reset the thermostat. Call your utilities provider and check to see if your service has been suspended.
My maintenance issue is an emergency!
If your request is an emergency, or you are concerned for your safety, call 911 immediately.
The issue is not listed here...
Other common issues include:
- Lights not working – replace the lightbulb and check and reset the power breaker
- Beeping smoke detector – replace the batteries and reset the system
- Sink or dishwasher will not drain – check for a blockage or use an unblocking solution
- Refrigerator is not working – check the temperature to see if it is too high/too low, check the grill and drain hole
Submit a Repair Request
It’s easy to submit a digital application.
Step 1
Step 2
Want to see one of our homes in person? Find the property and click on the “Request a Viewing” button. Or call (843) 388-4674
Step 3
Click “Apply Now” on the property you’re interested in.
Summary of Rental Qualifications and Application Process
REQUIRED INFORMATION
- Government issued ID and proof of income (3 most recent pay stubs, 6 month bank statements, tax returns, voucher, award letter, etc.).
- Landlord contact info for last 3 years.
- All adults aged 18+ must apply & pay a $30 app fee (non-refundable).
Pet Applications
If pets are allowed at a particular property, we require all pets to be screened using PetScreening.com. Pets must receive at least a “3 Paw” score on their scale in order to be accepted. Their will be a pet deposit and/or fee, depending on the number of pets and their “paw score.” All applicants with registered service animals will also be required to complete an animal profile, at no charge to the applicant.
No more than 2 pets of any kind will be allowed and pet applications will be subject to property insurance limitations or community deed restrictions. You can view all our pet requirements on our Pets page.
Common Reasons to be Declined
- Incomplete application, evictions, collections from landlords, credit score below 600, insufficient income, and unqualified occupants.
- Within the last 7 years, any felonies of illegal manufacture or distribution of a controlled substance, felonies resulting in bodily harm or intentional damage or destruction of property for example, “arson”.
- Any sexual related offenses.
Moving Checklists
We simplify the move-in & move-out process.
We understand that moving can be a stressful time, which is why we’ve crafted these helpful tips to help streamline the process. Whether you’re moving into a Modern Key Property Management property or saying goodbye for now, these simple lists provide a blueprint for a successful move. If you need extra assistance, give our team a call: (843) 388-4674
Move-in Checklist
We’re excited to welcome you to your new home. Please use the checklist below as a guideline for a seamless introduction to your rental property:
- FIRST MONTH'S RENT & SECURITY DEPOSIT
We require your first month’s rent and security deposit at the lease signing. Your security deposit will be held as collateral throughout the duration of your lease.
- MOVE-IN DATE & INSPECTION
- UTILITIES
All utilities must be placed in your name. To prevent a potential outage, be sure to place accounts under your name as quickly as possible. We recommend calling the utility companies five days before taking occupancy.
Move-out Checklist
All good things must come to an end. While we’re sad to see you go, this move-out checklist should prove useful as you prepare to leave your Modern Key Property Management rental.
- NOTICE OF INTENT TO VACATE
If you wish to leave your residence, you’ll need to refer to the terms outlined in your lease. Certain fees may apply if you choose to break your lease. Please be sure to provide written notification of us your intent to vacate the premises, respecting the timeline in your lease.
- PROPERTY CONDITION
You are responsible for returning your property to rent-ready condition. This includes addressing the following elements:
- Rental Cleaning:
Your unit must be thoroughly cleaned and sanitized. Please pay special attention to the kitchens and bathrooms, wiping countertops, cabinets, and appliances. You also need to vacuum and shampoo carpeted areas, wash windows, and remove all refuse from the property. Any garbage left behind may result in an additional fee. - Landscaping & Outdoor Areas:
You must also return your outdoor living space to its original condition. Please ensure you’ve addressed all landscaping responsibilities, including mowing the lawn, weeding flowerbeds, and replacing old lightbulbs. - Repairs:
Please be sure to address any damage that has occurred during your stay. This includes patching holes left from nails and screws, replacing lightbulbs, and painting, where necessary. If your residence has substantial damage, contact our offices for assistance.
- SECURITY DEPOSIT
We will return your security deposit to you as quickly as possible. Please note, any fees, back rent, and repair costs will be deducted from the security deposit.
Remember, you cannot use your deposit as your final month’s rent. If you fail to pay rent for the last month of your stay, your delinquency will be reported to the appropriate credit bureaus. We may also pursue legal action for back rent owed.